Ratings & Reviews

Overall Rating

4
(25 reviews)
84% of customers recommend this property

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Resident Reviews

submitted by Julia C. - |Recommended: YesNice Environment - Okay Management — Pros - Esthetic is cool, vibe is pretty chill, conveniently close to the river and Baylor. Cons - Dog poop consistently left everywhere, maintenance is lazy, management changes basically every year. Promises to upgrade all appliances completely broken. Some lofts are hardly lofts. The model unit does not represent the majority of the units. Pretty even with other comparable properties.
response from property -Thank you for taking time out to tell us how we are doing. We do apologize for any inconveniences that you may have experienced while living here at LL Sams. We are working diligently to make positive changes to ensure great living experiences for all moving forward. If you'd like, you are more than welcome to come express your concerns with our new management team to see what we can do to better your experience. Thank You, LL Sams Historic Lofts
submitted by Luis Z. - |Recommended: NoNeeds improvement. — its okay. the ascetics of the complex is the only good thing about this place. with constant management changes , I wouldn't recommend it to people.
response from property -Thank you for taking time out to tell us how we are doing. We do apologize for any inconveniences that you may have experienced while living here at LL Sams. We are working diligently to make positive changes to ensure great living experiences for all moving forward. If you'd like, you are more than welcome to come to express your concerns with our new management team to see what we can do to better your experience. Thank You, LL Sams Historic Lofts
submitted by Tori P. - |Recommended: YesGreat — great
response from property -Hello Tori, We appreciate that you took the time to post this review. We're glad you are a part of the community and we'll strive to provide a 5-star experience for you and all of our residents. Please let us know how we can continuously improve by contacting us at the office. Warmest Regards, LL Sams Apartments Management Team
submitted by Liam M. - |Recommended: NoGreat look, but nothing works well — This place is really pretty. Unfortunately, the illusion fades in places. I realize management just changed a year ago so a lot of this is on previous owners, and I don't fault current management for inheriting a mess. That being said, this place needs some stuff. Our washer and dryer barely work, especially the dryer. 4-5 rounds of trying to get a medium-sized load done are way too much. There is next to no insulation, with the single pane windows and the multiple small cracks to outside. I can even see sunlight through my roof in places where pipes are headed through the ceiling, which can't help. This causes the ac unit to work themselves to death to compensate, and most tenants I know here have had issues requiring maintenance on them. I keep telling people who ask about this place that they should wait until the proper time is put into renovations, but that they shouldn't write this place off for in the future. Can't lie though, the fact that most work is being into a clubhouse that I didn't really want instead of trying to make the rooms a comfortable temperature when the temperature isn't equally pleasant is kind of disheartening. You're the pro's so if that is a priority, go for it, I've been wrong before.
response from property -Hello, Liam Thank you for taking the time to let us know how we're doing. We apologize for any inconveniences you may have experienced in your time living here at LL Sams Historic Lofts. We would love to sit down and speak with you to discuss how we could better improve our community. Thank You, LL Sams Historic Lofts
submitted by Theresea G. - |Recommended: YesBeautiful Place, but would not recommend to anyone — I have 3 major complaints, which are why I will not be resigning my lease. If these were not problems, I would not mind my rent being raised. But they all are issues that I cannot continue to tolerate. 1. Security There are few cameras on the property, and there are always problems with the gates. The doors to to building are open to whoever, which is not very comforting. 2. Cleanliness The grounds are DISGUSTING I walk out of my unit everyday and see either trash, leaves, or something spilled in the hallways. Everyday. It took a week to clean up french fries in the hall. There are cobwebbs everywhere in the halls too. Not to mention how gross it always smells because of dogs and pets. If there was air condidtioning systems or at the very least, circulation systems, in the halls it would not stink so much. This is only the inside. There are too many residents that let their dogs poop on the grounds and never pick it up. I have seen them allow it, PLUS management does not have anyone to clean the overflowing dog waste bins. Residents simply let their dog poop and leave it, or they throw it into an overflowing bin, and it falls to the ground. It looks trashy, it stinks, and it is embarrising. 3. I hear everything from my neighbors EVERYTHING if you know what I mean. I hear a dog barking as I type this. This is a constant issue. I always hear dogs yapping, howling, or barking. Every time I complain, nothing gets done about this. I know managment is professional and fun and caring, but when it comes to putting their foot down with residents not obeying rules, they can't handle it. My walls seem paper thin as I can here everything my neighbors are doing. I hate it. I would not recommend living here to anyone. The transitions in managment were successful and as the new staff settles in, things are improving. I would like to see them hire more people to keep the property clean, and work on installing more security, and maybe not use the money to construct a clubhouse.
response from property -Hello, Theresea Thank you for taking the time to let us know how we're doing. We apologize for any inconveniences you may have experienced in your time living here at LL Sams Historic Lofts. We would love to sit down and speak with you to discuss how we could better improve our community. Thank You, LL Sams Historic Lofts
submitted by Paul M. - |Recommended: NoManagement of the property in all areas - not good. — I like the style of our two bedroom apartment. However, from the very beginning of our lease August 2020 , we have had maintenance issues. Our air conditioning unit was broken the first few days when we moved in during the hottest month of the summer. Our bathroom and kitchen cabinets were wide open and would not shut properly...we still have issues with them. they are cheap We were told that after we moved in, within a month we would have new granite kitchen counters. August That did not happen until January. and we had to deal with the dirt and dust as they put them in while we were in the apartment We were also told that the empty common area outside our apartment would be furnished within a month. That area is still an empty concrete room. It takes forever to get maintenance requests fulfilled. We are diligent to keep our heat and AC at affordable temperatures and yet, our utilities on top of monthly rent are sky high. We just were alerted that our rent is overdue. At the beginning of the year, we put our rent on automatic payment so we would not forget. We are being charged a hefty late fee this month February because this is the SECOND time this year they have changed the software and are making us update again. We just happened to miss the two emails they sent about this and are being penalized because they send at least TWO emails A DAY anyway. I'm sorry, but I have a full load at school and a part time job and do not have time to check EVERY email they send. again, that is why we had automatic payments already set up These apartments are not cheap to lease or I would not have the expectations for better overall treatment of tenants. In years past, I've stayed at a lease home and another apartment complex that both treated tenants in a much more professional manner. I give LLSAMS a ONE STAR RATING
response from property -Thank you for taking the time to leave your feedback, Paul. We do apologize sincerely for the issues and concerns that you have expressed. We are constantly striving to improve so your feedback is very valuable. We would like to hear from you so we can discuss and address your concerns. Please contact our office so we can reach a solution together. Thank you again for leaving your review. LL Sams Apartments Management
submitted by Colton J. - |Recommended: NoPretty but lack luster — they seem to only care about money
response from property -Colton, thank you for leaving your feedback. We would to hear from you and find a solution to your concerns. Please contact our office so we can find a solution together. Thank you again for taking the time to leave your review
submitted by Henry Y. - |Recommended: YesAmazing place to live — It's very chill and stylish.
response from property -Thanks for your kind words. If you would like to leave more feedback, we would be delighted to hear from you. Feel free to stop by the front office and let us know! -The Sams Apartments Management Team
submitted by Jessica Z. - |Recommended: YesPretty good bang for your buck — Resident parking is easy, but be wary of visitor parking because they will tow. The gate is reassuring plus the proximity to campus means both Waco PD and Campus PD are available. The new renovations as of 2020-2021 are much appreciated. General hallways could use some upkeep but other than that, this place is pretty good Neighbor situation isn't too crazy either. Floors are easy to clean and mop as well.
response from property -Thank you for taking the time to share your kind words about our community. We don't take it lightly and it is greatly appreciated!
submitted by Cole W. - |Recommended: YesPretty neat place. — It has a very open and retro feel. My favorite aspect of the complex is the gated parking. There are many amenities that would make every weekend enjoyable without ever needing to leave. The office Staff is extremely friendly and helpful.
response from property -Cole, Thank you for taking the time to give us a review. We are so happy to hear that you have enjoyed the gated parking, amenities and that our staff is treating the residents so well. We aim to hire the best to be there for our residents. -Kindly The LL Sams Apartments Management Team.

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